Return Policy
RETURN POLCIY
At SoftKeyVA, we aim to provide a smooth and reliable experience for all our customers. Below is our return and refund policy explained simply.
1. Can I Return a Product?
Our products are digital license keys delivered by email. Because they are digital, we do not accept returns once a license key has been delivered or activated.
2. When Do We Offer Refunds?
Refunds are available only in specific cases:
• If the key does not work and our support team is unable to fix the issue.
• If you were accidentally charged more than once for the same product.
• If you received the wrong product and you contact us within 7 days of your order.
3. How Long Do I Have to Request a Refund?
Refund requests must be made within 7 days from the date of purchase.
4. How Can I Request a Refund?
You can contact our team through this
5. When Is a Refund Not Possible?
• If the license key was already activated successfully.
• If you changed your mind after purchasing.
• If the product does not work on your device due to system compatibility.