Delivery Policy
Delivery Policy
At Soft Key VA, we are committed to delivering your digital products in a fast, secure, and professional manner. Since we sell digital software licenses only (such as Windows, Office, and Antivirus keys), our delivery system is entirely electronic. This policy explains how we deliver your products and the estimated timelines involved.
1. Delivery Method
We deliver all of our products digitally, meaning you will not receive any physical goods. Instead, all purchases are delivered electronically through the following methods:
a. Email Delivery
Once your order is confirmed and payment is successfully processed, you will receive a confirmation email containing:
• Your software license key
• A download link for the software, when applicable
• Step-by-step instructions for installation and activation
This email will be sent to the email address you provided at checkout. Please ensure your email address is entered correctly to avoid delays.
b. Account Access (If Registered)
If you create an account with Soft Key VA, your order history and license keys may also be accessible in the "My Account" or "My Orders" section of the website. This gives you the convenience of retrieving your key anytime without needing to search your email.
c. No Physical Shipping
Since all of our products are digital-only, we do not offer or support physical shipment of items such as CDs, DVDs, or USB drives. You will not receive any item by postal mail or courier.
2. Delivery Time
We understand that when you purchase a product key, you want access as soon as possible. That’s why we have optimized our system for quick digital delivery.
a. Standard Delivery Time
Once your order is confirmed and payment is successfully processed, you will receive a confirmation email containing:
• Most orders are delivered within 5 to 30 minutes of successful payment.
• In most cases, delivery is instant or near-instant, especially during normal business hours.
b. Extended Delivery Time (Special Circumstances)
There may be rare cases where the delivery time may extend up to 2 hours or more, including:
• Orders placed outside of business hours or on weekends
• Temporary server delays
• Payment processing delays (especially with manual transfer or verification)
• Orders flagged for security verification (to prevent fraud or abuse)
• Out-of-stock situations (where inventory is being restocked)
c. Delays / Troubleshooting
If you do not receive your license key within 30–60 minutes:
1. Please check your Spam or Junk folder.
2. Confirm that your payment was successful.
3. Ensure the email address you provided is valid and properly spelled.
Final Notes
Once a digital license key is delivered and activated, it is considered used and cannot be refunded unless there is a technical issue with the key see our Return Policy.
All license keys are verified and guaranteed to be original and unused at the time of delivery.
We reserve the right to delay delivery if fraud or suspicious activity is suspected, to protect our customers and our platform.