FAQ
Frequently Asked Questions (FAQ)
What is SoftKeyVA? +
SoftKeyVA is your trusted online store for genuine software license keys including Windows, Microsoft Office, and Antivirus products.
How do I receive my product after purchase? +
After completing your order, the license key will be sent instantly to your email inbox.
What payment methods do you accept? +
We accept major credit/debit cards and secure online payment gateways.
I didn’t receive my key. What should I do? +
Please check your spam/junk folder. If you still can’t find it, contact our support team through the Contact Page.
Are your products legal and authentic? +
Yes! All keys sold on SoftKeyVA are 100% genuine and sourced from authorized distributors.
Can I get a refund? +
Refunds are subject to our Refund Policy. Please contact support for any issues.
How can I contact customer support? +
You can reach our support team via the Contact Page or by replying to your order confirmation email.
Which countries do you serve? +
We primarily serve customers in the United States and Europe, delivering digital products instantly worldwide.